Here’s how it works when you own your own business: Flip flop the day you have planned so you can get together for a last minute lunch with a friend who’s going out of town. Load clean dog who (just had a bath yesterday and smells so nice) into clean truck (which also finally just [...]

I’m just back from a short vacation weekend and thinking about end-of-the-year business tasks. One of those tasks is Client Satisfaction. You can call it Customer Appreciation, or Customer Relationship Management (CRM), Referral Incentive Programs, Thank You Programs, Client Retention Program or just keep it simple and think of it as how to have happy [...]