Comments on: Long Term, Low Volume Clients in Your VA Practice: A Conversation http://blog.looseends.net/2007/long-term-low-volume-clients-in-your-va-practice-a-conversation/ A Virtual Assistant's Blog Thu, 02 Feb 2012 13:25:51 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Danielle Keister http://blog.looseends.net/2007/long-term-low-volume-clients-in-your-va-practice-a-conversation/comment-page-1/#comment-1551 Danielle Keister Fri, 20 Jul 2007 17:15:37 +0000 http://blog.looseends.net/?p=226#comment-1551 In thinking about the long-term health of our businesses, you've got it right by realizing that there are some clients that you have simply outgrown and are more a drain and less of fit then they might have been in the beginning. You won't get what you don't ask for. So my advise would be to simply let these folks know that you CAN'T help them without more of a commitment. They aren't being truly served in the way you are in business to serve clients. Tell them your new standards (e.g., "I can't truly serve clients in the manner I intend on a piecemeal basis. Therefore, my new standard is to only serve who have a need and will commit to a minimum of X hours per months. I think there's much more I could be assisting you with such as X and X, and I want to give you an opportunity to keep a spot in my practice by getting you my X monthly package." The ones who aren't a fit anymore will weed themselves out. And the ones you can truly best serve and who truly value you are going to want to stay. But everyone will languish exactly as they have been unless you have an expectation. Make it. Expect It. Ask for it. :) In thinking about the long-term health of our businesses, you’ve got it right by realizing that there are some clients that you have simply outgrown and are more a drain and less of fit then they might have been in the beginning.

You won’t get what you don’t ask for. So my advise would be to simply let these folks know that you CAN’T help them without more of a commitment. They aren’t being truly served in the way you are in business to serve clients. Tell them your new standards (e.g., “I can’t truly serve clients in the manner I intend on a piecemeal basis. Therefore, my new standard is to only serve who have a need and will commit to a minimum of X hours per months. I think there’s much more I could be assisting you with such as X and X, and I want to give you an opportunity to keep a spot in my practice by getting you my X monthly package.”

The ones who aren’t a fit anymore will weed themselves out. And the ones you can truly best serve and who truly value you are going to want to stay.

But everyone will languish exactly as they have been unless you have an expectation. Make it. Expect It. Ask for it.

:)

]]> By: Hidden Helper » Blog Archive » Long-Term, Low-Value Clients–continuing the conversation http://blog.looseends.net/2007/long-term-low-volume-clients-in-your-va-practice-a-conversation/comment-page-1/#comment-1550 Hidden Helper » Blog Archive » Long-Term, Low-Value Clients–continuing the conversation Fri, 20 Jul 2007 16:33:32 +0000 http://blog.looseends.net/?p=226#comment-1550 [...] Baird over at Loose Ends asks how you know whether or not to keep long-term, low-value clients. You know, the ones that you have kept on because they’ve been with you from the beginning, [...] [...] Baird over at Loose Ends asks how you know whether or not to keep long-term, low-value clients. You know, the ones that you have kept on because they’ve been with you from the beginning, [...]

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