You can’t be expert at everything
I like the simplicity of being an owner/operator of my business.
This week, though, I was listening when the universe pointed out to me that my accounting system might need some fine tuning. Or, I might need to turn it over to someone else.
First, I misplaced an entire stack of client timesheets, representing all work done in the month of June. After some stress- and caffeine-fueled successful backtracking (forcing me to retrace my movements from Monday back to the previous Friday), I found them clipped to another project and (neatly) filed away.
Then, when I processed them and sent out my invoices yesterday, I made a small, template-based, error on every single one, requiring that I reinvoice and apologize to everyone who received the incorrect initial invoice.
Proving, loud and clear, that you can’t be great at everything you do.
Now, for two Mondays in a row I have been battered with that message from the moment I sat down at my desk to (I thought!) start my work week. Without going into the misfortunes of the previous week, I had to stop and think: what am I doing wrong here?
What should you do when you are forced to look at your shortcomings?
The first thing I did was ask my incredibly wise and supremely organized self-employed husband to help me pinpoint the flaw in my record-keeping system that allowed those papers to vanish, leaving me with NO back up record of the work I had completed. That took him about 2 minutes.
Next, I turned to my professional organization, the IVAA, to ask how I could prevent this mishandling of paperwork from derailing me again. As usual, my colleagues came up with some excellent practical solutions, including both a recommendation to computerize my timekeeping and adopt some better systems for keeping duplicate records and managing stacks of papers from going on the lam.
Lesson Learned:
Even though it had never happened before in my twelve years as a Virtual Assistant, I discovered a potentially very expensive gap in my system that needed to be corrected. Humbled, I had to acknowledge that my years of experience do not mean I am incapable of oversight in how I organize and execute my office systems.
Yes, it’s a joy to be my own boss, and I love that, while most of my work is done using complicated technology, I can balance that with a paper-and pencil record keeping system if I want, maintaining my own complex amalgam of yin and yang. No, that’s not me with the abacus, but I like that idea!
In working alone, you miss the daily checks and balances and potential for quick team-based problem-solving that co-workers can provide.
What do you think? Is it time for me to hire a bookkeeper? Or do I just need to spend more time with people?
Speaking of this, some related posts elsewhere in Loosely Speaking:


Comment // July 2nd, 2008 // 10:27 am
I have been using a virtual assistant from India for quite a while now and its saved me a lot of heartache. I don’t know why you wouldn’t pay someone to do work for you! I get 3 days off per week now and I am able to do twice as much! Here’s a sign that outsourcing is hitting the mainstream: http://www.personalsidekick.com/ at this site, outsourcing is no longer the niche market, now the various activities of outsourcing are niches of their own!
Comment // July 3rd, 2008 // 4:53 am
Sorry to hear about the lost timesheets. Glad to hear about their recovery. Just a thought…what about an Online Timesheet?
TSheets.com offers a personal and professional time tracking application. We’re also running on a LAMP platform to keep IT people happy, and have recently integrated with Jott.com. Come have a visit at:
http://www.tsheets.com
Comment // July 3rd, 2008 // 8:23 am
That’s another approach, just not my preference. But for those looking for an online solution, I’m happy to publish your comment and links. Thank you for commenting.
Comment // July 3rd, 2008 // 8:27 am
Mike, I know that lots of people are happy using VAs from the other side of the world, wherever they may be. There are many documented benefits to having an assistant in another time zone.
Personally, I have tried to keep my business small enough so I didn’t have the additional layer of working with a team. I’m past the growing my biz stage and am instead trying to improve my quality of life by doing a lot of bartering and limiting my client base so as to not fall into the crazy place that happens when I have too much work.
Balance in everything, but glad to hear from someone who is happily using a VA. Thanks for writing.