It’s bearing down upon us. In less than a month, middle schools, high schools and universities will release their new graduates. For us grownups and parents, we’ll receive announcements in the mail and tuck a little something in an envelope for the grad-to-be, along with our congratulations on his or her achievement. For the grads, [...]

I’m just back from a short vacation weekend and thinking about end-of-the-year business tasks. One of those tasks is Client Satisfaction. You can call it Customer Appreciation, or Customer Relationship Management (CRM), Referral Incentive Programs, Thank You Programs, Client Retention Program or just keep it simple and think of it as how to have happy [...]